No Refunds

All sales are final. We do not offer refunds for any purchases made through our website, physical store, or any other sales channel. Once a transaction is completed, it is non-refundable, except where required by law.

Exchanges & Adjustments

While we do not offer refunds, we may consider exchanges or adjustments on a case-by-case basis for defective or damaged items. If you believe you have received a defective product, please contact us at solid@solidhorizon.com within 30 days of purchase with supporting evidence (such as photos or videos).

Cancellations

Once an order is placed, it cannot be canceled or modified. Please review your order carefully before confirming your purchase.

Legal Compliance

This policy does not affect any rights you may have under consumer protection laws in your jurisdiction. If applicable laws require a refund in specific circumstances, we will comply accordingly.

For any questions or concerns, please contact our support team at solid@solidhorizon.com